Technical Support
Product options / YOWU Cat ear headphone 3S/3G+
The headphones won't play?+
  - Make sure your device is within 10m range from the headphones, and is correctly paired and connected (refer to user manual).
  - Please check volume level on both headphones and your device.
  To use other devices via cable connections, the headphones must be charged.
  - When using cable connection, please check if the direction is correct, and properly plugged in.
Bad sound quality?+
  - Make sure your device is within Bluetooth connection.
  - Please check volume level on both headphones and your device.
  - Please adjust the EQ settings of your headphones.
  - Please charge your headphones (to use other devices via cable connections, the headphones must be charged).
  - When using cable connection, please check if the direction is correct, and properly plugged in.
How to pair with a new device?+
  - Your headphones will recognize its last connected device. If you wish to connect to a new device, please do it manually (When shut down, press and hold power button for 5 seconds to enter paring mode.).
  - To prevent the headphones from auto-connecting, turn of Bluetooth on the last connected device.
Why the lights won't stay on?+
  - Your headphones may need charging, please connect it to charging cable. It may take few minutes for the lights to come back on according to remaining battery levels.
  - In paring mode, the headphones will shut down automatically if not connected with 10 minutes. If not connected, your headphones automatically shut down after 20 minutes.
Mic sound too low via Bluetooth connection?+
  - Unpair your headphone in device Bluetooth settings, turn your device volume to maximum, and reconnect the headphone. Turn up volume gradually. If that does not work, try another device and repeat above step.
How to connect the headphone to YOWU APP?+
Search YOWU in the APP Store, download and install it, connect the headphone to the phone via Bluetooth, and then open the APP. Note the following three points:
1. It is suggested that the headphone 3S/3G connect only one mobile phone at a time.
2. Keep the positioning permission and positioning function open. (Just turn on the location function on the iPhone)
3. Keep the bluetooth connection between the mobile phone and the headphone.
How to pair headphone with Bluetooth?+
Turn on the phone bluetooth.When the YOWU-SELKIRK-3S/3G pops up, select and connect it. Tips:The frist time you link to Bluetooth,you need to press the power button for 5 seconds. From then on, it will link to Bluetoon automatically after you turn on the switch.
Headphone wired to desktop computer can not use the microphone what to do?+
First of all, make sure that the wire connection mode is correct and the wire to wire connection is tight. If the wire has no quality problem, please update the sound drive. If the problem still cannot be solved, please contact customer service at Tmall YOWU flagship store, jingdong YOWU flagship store or taobao YOWU brand store.
Why my microphone doesn’t work when connected to computer?+
You can use a splitter cable included in the cable boxes to use microphone.
How to turn off headphone light?+
Just press the power button on the headphone.
How to check the power of the headphone?+
First of all, after bluetooth connection, there is an icon in the upper right corner of the mobile phone screen, or enter the mobile phone bluetooth connection Settings to see the power. The iPhone needs to change the bluetooth power to display before it will be displayed.
Why is the earphone volume out of sync with the phone volume?+
The problem is caused by the mobile phone system, which needs to be turned on in the phone's developer mode and turned on the "stop absolute Volume" function. Some mobile phone systems do not have this function, or this function cannot be used normally.
How to connect the headphone to YOWU APP?+
Search YOWU in the APP Store, download and install it, connect the headphone to the phone via Bluetooth, and then open the APP. Note the following three points:
1. It is suggested that the headphone 3S/3G connect only one mobile phone at a time.
2. Keep the positioning permission and positioning function open. (Just turn on the location function on the iPhone)
3. Keep the bluetooth connection between the mobile phone and the headphone.
How to pair headphone with Bluetooth?+
Turn on the phone bluetooth.When the YOWU-SELKIRK-3S/3G pops up, select and connect it. Tips:The frist time you link to Bluetooth,you need to press the power button for 5 seconds. From then on, it will link to Bluetoon automatically after you turn on the switch.
How can I use my headphone on a personal computer?+
You can plug USB end directly to the computer and the type-C end to the headphone, then wala
Why my headphone doesn’t charge?+
Please make sure to use the original cable and adapter when charging. If there is still problems, please email customercare@yowu.com for assistance.
How do I use virtual 7.1 channel?+
You have to download the software first . This only can be used on on Windows10/8.1/8/7.
How do I turn on the noise-reducing microphone function?+
Launch the sound software, Click the microphone icon on the left panel, select "Ambient Noise Cancellation" and turn it on.there you go.
Why is the earphone volume out of sync with the phone volume?+
The problem is caused by the mobile phone system, which needs to be turned on in the phone's developer mode and turned on the "stop absolute Volume" function. Some mobile phone systems do not have this function, or this function cannot be used normally.
How to check the power of the headphone?+
First of all, after bluetooth connection, there is an icon in the upper right corner of the mobile phone screen, or enter the mobile phone bluetooth connection Settings to see the power. The iPhone needs to change the bluetooth power to display before it will be displayed.
How to turn off headphone light?+
Just press the power button on the headphone.
Warranty and Customer Service
Service And Warranty+
The YOWU Selkirk series are entitled for:
- Within 7 days from receiving your product, you can return it for refund if no deliberate damages/missing parts is caused to it, no questions asked.
- Within 15 days from receiving your product, if any functional or quality defect is found, YOWU will exchange your item with new one when our test result agrees.
- Within 1 year from receiving your item, if any functional or quality defect is found, YOWU will repair your item if our test result agrees and shows no deliberate damages.
Please keep your invoice when request for refund/exchange/repair. Contact customer services.
How to repair my headphone?+
Repairing Service is not available outside of Greater China Region.