Technical Support
Product options / YOWU Cat ear headphone 3S/3G+
The headphones won't play?+
  - Make sure your device is within 10m range from the headphones, and is correctly paired and connected (refer to user manual).
  - Please check volume level on both headphones and your device.
  To use other devices via cable connections, the headphones must be charged.
  - When using cable connection, please check if the direction is correct, and properly plugged in.
Bad sound quality?+
  - Make sure your device is within Bluetooth connection.
  - Please check volume level on both headphones and your device.
  - Please adjust the EQ settings of your headphones.
  - Please charge your headphones (to use other devices via cable connections, the headphones must be charged).
  - When using cable connection, please check if the direction is correct, and properly plugged in.
How to pair with a new device?+
  - Your headphones will recognize its last connected device. If you wish to connect to a new device, please do it manually (When shut down, press and hold power button for 5 seconds to enter paring mode.).
  - To prevent the headphones from auto-connecting, turn of Bluetooth on the last connected device.
Why the lights won't stay on?+
  - Your headphones may need charging, please connect it to charging cable. It may take few minutes for the lights to come back on according to remaining battery levels.
  - In paring mode, the headphones will shut down automatically if not connected with 10 minutes. If not connected, your headphones automatically shut down after 20 minutes.
Mic sound too low via Bluetooth connection?+
  - Unpair your headphone in device Bluetooth settings, turn your device volume to maximum, and reconnect the headphone. Turn up volume gradually. If that does not work, try another device and repeat above step.
How to connect the headphone to YOWU APP?+
Search YOWU in the APP Store, download and install it, connect the headphone to the phone via Bluetooth, and then open the APP. Note the following three points:
1. It is suggested that the headphone 3S/3G connect only one mobile phone at a time.
2. Keep the positioning permission and positioning function open. (Just turn on the location function on the iPhone)
3. Keep the bluetooth connection between the mobile phone and the headphone.
How to pair headphone with Bluetooth?+
Turn on the phone bluetooth.When the YOWU-SELKIRK-3S/3G pops up, select and connect it. Tips:The frist time you link to Bluetooth,you need to press the power button for 5 seconds. From then on, it will link to Bluetoon automatically after you turn on the switch.
Headphone wired to desktop computer can not use the microphone what to do?+
First of all, make sure that the wire connection mode is correct and the wire to wire connection is tight. If the wire has no quality problem, please update the sound drive. If the problem still cannot be solved, please contact customer service at Tmall YOWU flagship store, jingdong YOWU flagship store or taobao YOWU brand store.
Why my microphone doesn’t work when connected to computer?+
You can use a splitter cable included in the cable boxes to use microphone.
How to turn off headphone light?+
Just press the power button on the headphone.
How to check the power of the headphone?+
First of all, after bluetooth connection, there is an icon in the upper right corner of the mobile phone screen, or enter the mobile phone bluetooth connection Settings to see the power. The iPhone needs to change the bluetooth power to display before it will be displayed.
Why is the earphone volume out of sync with the phone volume?+
The problem is caused by the mobile phone system, which needs to be turned on in the phone's developer mode and turned on the "stop absolute Volume" function. Some mobile phone systems do not have this function, or this function cannot be used normally.
How to connect the headphone to YOWU APP?+
Search YOWU in the APP Store, download and install it, connect the headphone to the phone via Bluetooth, and then open the APP. Note the following three points:
1. It is suggested that the headphone 3S/3G connect only one mobile phone at a time.
2. Keep the positioning permission and positioning function open. (Just turn on the location function on the iPhone)
3. Keep the bluetooth connection between the mobile phone and the headphone.
How to pair headphone with Bluetooth?+
Turn on the phone bluetooth.When the YOWU-SELKIRK-3S/3G pops up, select and connect it. Tips:The frist time you link to Bluetooth,you need to press the power button for 5 seconds. From then on, it will link to Bluetoon automatically after you turn on the switch.
How can I use my headphone on a personal computer?+
You can plug USB end directly to the computer and the type-C end to the headphone, then wala
Why my headphone doesn’t charge?+
Please make sure to use the original cable and adapter when charging. If there is still problems, please email customercare@yowu.com for assistance.
How do I use virtual 7.1 channel?+
You have to download the software first . This only can be used on Windows10/8.1/8/7.
How do I turn on the noise-reducing microphone function?+
Launch the sound software, Click the microphone icon on the left panel, select "Ambient Noise Cancellation" and turn it on.there you go.
Why is the earphone volume out of sync with the phone volume?+
The problem is caused by the mobile phone system, which needs to be turned on in the phone's developer mode and turned on the "stop absolute Volume" function. Some mobile phone systems do not have this function, or this function cannot be used normally.
How to check the power of the headphone?+
First of all, after bluetooth connection, there is an icon in the upper right corner of the mobile phone screen, or enter the mobile phone bluetooth connection Settings to see the power. The iPhone needs to change the bluetooth power to display before it will be displayed.
How to turn off headphone light?+
Just press the power button on the headphone.
我的耳機該如何配對藍牙?+
耳機取出充電倉即自動開啟藍牙配對,手機藍牙蒐索“YOWU-SPHYNX”點擊連接即可。
我該如何重置藍牙配對?+
將耳機放入充電倉中,合上或打開蓋子後長按充電倉背後的功能按鈕5秒,看到充電倉紅藍燈交替閃爍即就表示重置成功啦~届時可以重新配對新的設備哦。
我需要多長時間將耳機充滿電?+
耳機充滿電需約1小時,充電倉充滿電需約1.5小時。給充電倉充電請使用輸出為5V1A的充電頭,以免損壞電池哦。
我可以用耳機接聽電話嗎?+
可以喲,雙耳佩戴時按兩下右耳耳機,單耳佩戴時按兩下佩戴中的耳機,均可接聽/掛斷電話。
耳機怎麼播放/暫停,切換歌曲?+
雙耳佩戴時,按兩下右耳播放/暫停;三擊右耳下一曲。單耳佩戴時,按兩下佩戴的耳機可播放/暫停;三擊可下一曲。
耳機燈光怎麼切換呢?+
在沒有通話的情况下,按兩下左耳可切換燈光顏色,並且在YOWU的App上也可以對燈光顏色和模式進行設定。
我可以通過耳機喚醒手機的語音助手(Siri)嗎?+
可以呀。在沒有通話的情况下,三擊左耳可喚醒語音助手。
藍牙為什麼連接不上?+
耳機有沒有從充電倉內取出呢?只有耳機取出後,藍牙才會啟動連接哦~
妖舞精靈耳機可以同時連接多臺設備嗎?+
不可以哦~一臺妖舞精靈耳機只能够同時連接一臺設備哦
節能模式和常亮模式的區別在哪裡?+
耳機連接設備後選擇節能模式的話,耳機燈光會在十分鐘後自動熄滅,但再次敲擊操作或者來電的話燈光是會亮起的哦~等耳機操作結束後過十分鐘燈光依然會熄滅呢~常亮的話就是燈光會一直亮著,不會自動熄滅。其實節能模式就是通過關閉燈光來節省耳機電量呢~
Customer Service
Refund Policy+
No Refund. All international orders are sold “as is”. You assume the responsibility for your purchase, and no refunds will be issued. If you are not 100% satisfied with your purchase, you may contact us via email customercare@yowu.com and please provide your order number and reason for your request in order.
How to repair my headphone?+
Repairing Service is not available outside of Greater China Region.